Pupper operates this store and website, including all related information, content, features, tools, products in order to provide you, the customer, with a curated shopping experience for pet-related products. Pupper is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact details including your name, address, billing address, shipping address, phone number, and email address
Financial information including credit or debit card details, payment method, transaction details, and payment confirmations
Account information including username, password, preferences, and settings
Transaction information including products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled
Communications with us including customer support inquiries and messages
Device information including IP address, browser type, device identifiers, and network information
Usage information including how and when you interact with or navigate the Services
We may collect personal information from the following sources:
Directly from you, such as when you create an account, place an order, or contact us
Automatically through the Services, including cookies and similar technologies
From our service providers, who process data on our behalf
From partners or third parties, where permitted by law
We may use your personal information for the following purposes:
To process orders, accept payments, arrange shipping, handle returns or exchanges, manage accounts, remember preferences, enable product reviews, and recommend pet products that may interest you.
To send promotional emails, messages, or advertisements related to pet products, special offers, or new launches. You may opt out of marketing communications at any time.
To protect our store, prevent fraud, authenticate accounts, and maintain a secure shopping experience.
To respond to customer support requests, provide order updates, and maintain our business relationship.
To comply with applicable laws, respond to legal requests, enforce our terms and policies, and protect our rights and users.
We may disclose your personal information:
To Shopify, service providers, and vendors who assist with payments, analytics, shipping, customer support, and website hosting
To marketing and advertising partners, subject to their privacy policies
When you direct or consent to such disclosure
To affiliates within our corporate group
In connection with business transactions such as mergers or acquisitions
To comply with legal obligations or protect rights and safety
The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information you submit may be transferred to and processed in countries outside your place of residence.
Shopify may also use information from your interactions with Pupper and other merchants to provide enhanced features. Shopify is responsible for handling personal data processed for these purposes.
You can learn more at the Shopify Consumer Privacy Policy and manage your rights through the Shopify Privacy Portal.
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their policies before providing any personal information.
The Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.
No security system is completely secure, and we cannot guarantee absolute security. We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
Depending on your location, you may have the right to:
Access or request a copy of your personal information
Request deletion or correction of your data
Request data portability
Opt out of marketing communications
We may need to verify your identity before processing requests. We do not discriminate against users for exercising privacy rights.
If you have concerns about how we handle your personal information, please contact us.
Your information may be transferred and processed outside your country. Where required, we rely on recognized legal safeguards such as Standard Contractual Clauses.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights, please contact us:
Email: connect@pupper.in
Address: Pune, Maharashtra, India